On the Cover
Welcome
BCD Speaks
VisuaLinks News
What's New?
Did You Know?
Feature of the Month
Link Chart of the Month
DIG News
What's New?
Did You Know?
Feature of the Month
VAI News
What's New?
Upcoming Events
Employment Opportunities
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Upcoming Events
June 16, 2003
The U.S. Export Assistance Office in Northern Virginia is holding a Korea Focus Group with incoming Senior Commercial Officer, Mr. Carmine D'Aloisio and Mr. Scott Pozil. Visual Analytics is involved in a round-table group for Information Technologies discussing the involvement of Maryland firms conducting business in Korea.
June 30-July 1, 2003
VAI will be participating in the Government Symposium on Information Sharing & Homeland Security in Philadelphia, PA. This year's symposium will provide a forum for discussing current and potential solutions for information sharing and handling among all organizations involved in the war on terrorism, with the ulitmate goal of preventing, preempting, and disrupting terrorist threats.
July 8-11, 2003
The 2003 ONDCP Supply Reduction Technology Symposium will be held in San Diego, CA, at the Town and Country Resort and Convention Center. Bennett McPhatter will represent VAI at this event.
July 10, 2003
The Montgomery County Chamber, DED and the U.S. Small Business Administration will host the 2003 Maryland Congressional Procurement Conference & Expo at the Universities at Shady Grove Conference Center (Honorary Chair, Chris VanHollen). The Lt. Governor has agreed to be the luncheon speaker. Visual Analytics is participating as one of the panelist for the track "Case Study: How to Secure Federal Contracts"
Past Events
June 4, 2003
Our SolutionMart (www.solutionmart.net) partner in South Korea recently participated in the 'LG CNS Solution Fair 2003' held at the Seoul Hilton on June 4. SolutionMart exhibited VisuaLinks as a Fraud Detection System (FDS) solution. About 1,500 people attended the fair and more than 80 global and local software vendors participated in the fair by holding seminars or exhibiting their products.
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BCD Speaks (continued from cover)
There are always exceptions to the rule - but in general, we have seen this practice of providing high-end
support for advanced technologies by large system integrators fail time-and-time again. It means that the
product will not perform as it was designed to and it will run into more problems during the product life cycle.
Ultimately, you (the customer) will be frustrated, and in the end, look back and realize you have spent more
money for poorer service.
Visual Analytics works with many systems integrators and fully understands the need for a second-tier
support structure. However, when you must have the best possible service, you must contact the most
qualified vendor to obtain world-class, first-tier support. We are the foremost experts with the applications
and capabilities of our tools. We are also experts in integrating our tools into any environment with any data domain.
And, most importantly, we have the experience required to use this class of technology - which is often lacking in the
large integrators.
Through years of working with many large systems integrators, we have seen some interesting support calls.
Usually, installing and integrating VAI's tools into existing environments goes off without a hitch.
Occasionally, however, there can be problems that take time to resolve. Sometimes, these situations incorrectly imply that
VAI's tools are the cause for the issue at hand. In fact, such issues usually stem from a lack of understanding of
how best to integrate and support our powerful products in complex environments. Obviously, this is a lose-lose
situation for all parties and one to be assiduously avoided.
We understand this and strive to make integration as easy as possible so that the integrators fully
understand our product requirements and capabilities in order to avoid or quickly resolve these issues.
We support these efforts through training, joint customer interaction and well-defined support and services
contracts with our customers and integrators.
Over time, as integrators gain the necessary experience with our systems, some of the perceived problems
will disappear. Remember, the categories of problems our technologies
address are not geared toward a "push a button - get an answer" approach. Rather, they require the direct
involvement of the end-users and analysts to apply the technology to create answers through sequences,
parameters, and interpretation.
Visual Analytics will always remain customer-focused and strive to provide the best support possible.
We are constantly defining new ways and approaches to solve the difficult and complex problems encountered
by our user community. As we continue to expand our technologies we certainly expect to carry on building
stronger relationships with well qualified integrators. At the end of the day, we want to make sure our
user-community has the best customer support possible -- which is not always guaranteed by the "superstore"
integrators. As a veteran-owned, small business, Visual Analytics can meet your needs.
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Employment Opportunities
Field Support Engineer - two (2) positions available
These on-site technical support engineers will support one or more DOD customers, including analytical and modeling support. Technical support responsibilities will require on-site support for VisuaLinks in the following areas: troubleshooting, model building, installation and configuration, performance analysis and tuning, training and to lend assistance to the database administration staff on matters concerning VisuaLinks.
Requirements: A BA/BS in Computer Science or 5 years of equivalent technical experience with large relational databases (Oracle, MS SQL Server, Sybase, Informix) Oracle experience is a plus. Scripting and network experience, especially troubleshooting, required. Data mining or visualization experience is helpful. Training experience is highly desirable. Current TS/SCI security clearance required.
Trainer and Technical Writer - one (1) position is available
This position will be expected to conduct on-site training for the VAI tool suite, to include both VisuaLinks and DIG. Additionally, the successful candidate will assist our technical writing staff in maintaining and extending our documentation program.
The successful candidate will demonstrate a background in technology training to include the creation of training objectives, lesson plans, presentation materials and end-user exercises. The candidate will also be required to demonstrate strong technical writing skills.
Requirements: A BA in English or a similar course of study, or 5 years of equivalent technical training and writing experience. The candidate must show at least two (2) years of professional experience as a technical trainer and technical writer. A portfolio of sample work would be helpful. Current TS/SCI security clearance is a plus.
All interested candiates should submit a resume to: info@visualanalytics.com
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